Refund & Return

Refund & Return Policy

Last Updated: 01/01/2026

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Thank you for choosing ozCheapCiggarettes. We value your trust and strive to ensure a smooth shopping experience. Please review the following terms carefully before making a purchase.

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General Policy

As our products are manufactured overseas, there is a small chance (approximately 1%) that items may be faulty. By purchasing from our website, you acknowledge and accept full responsibility for your order. We appreciate your understanding and cooperation.

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In the event of any issues such as receiving incorrect items, please notify us as soon as possible so we can resolve the matter quickly. Replacements or refunds may be offered if items are returned within 14 days of purchase, provided they are sealed, unused, and in the same condition as delivered. Your satisfaction remains our priority.

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Damaged or Missing Orders

If your order has not arrived within 72 hours of the expected delivery window, or if products arrive damaged, please contact us within 72 hours at info@ozcheapciggarettes Our team will promptly review your case and arrange a replacement where applicable.

 

Returning an Order

Return requests must be submitted within 14 days of receiving your order.
Items must be in their original packaging, unused, and in mint condition.

All original components, parts, and accessories must be included.
If a promotional/free item was included, its value may be deducted from the refund if not returned.

Refunds will only be processed back to the original payment method bank transfer.

Note: If an item has been used, only store credit or a replacement may be offered. Full refunds will not apply. ozCheapCiggarettes reserves the right to determine the condition of any returned item.

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Return Instructions

To initiate a return, email us at info@ozcheapciggarettes.com with your request.

Please clearly mark this number on the outside of your return package. Packages without a valid RAN will not be processed. Use the original packaging for returns whenever possible. ozCheapCiggarettes is not responsible for damage during the return process.

Return shipping costs are the responsibility of the buyer. Replacements will be processed within 14 business days of receiving the returned product.

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Cancelling an Order

All orders are processed immediately after purchase. If you wish to cancel an order, please follow the return process outlined above. For assistance, contact us at info@ozcheapciggarettes.com or online chat

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Policy Changes

ozCheapCiggarettes reserves the right to amend this Refund & Return Policy at any time. Any updates will be published on this page immediately.

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